Welcome to Compassion Is Life (“we,” “us,” “our”). We are a 501(c)(3) registered charity (U.S. EIN: 92-0355788) providing aid to children in Ukraine. Our legal address is:
Compassion Is Life
190 Summerset Dr. Bx 837
Verdi, NV 89439, U.S.A.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with us—whether online or offline. By accessing or using our websites, services, or otherwise providing your personal information, you agree to the terms of this Privacy Policy.
- Information We Collect
a. Personal Information
We may collect personal information you voluntarily provide, such as:
• Contact Information: Name, email address, mailing address, phone number.
• Payment Information: Credit card or debit card information, billing address, or other details required to process donations.
• Demographic Information: Such as age, gender, or interests (only if you choose to share).
• Donor/Child Communication Preferences: Your preferences on how we share information between donors and children/families.
• Name Sharing for Acknowledgment: We share your name with the sponsored child or family so they can address you personally in any thank-you messages.
b. Non-Personal Information
We also collect certain non-personal information about your interactions with our websites or services, such as:
• Browser type and operating system
• Date and time of visits
• Pages viewed and links clicked
• IP address
These data are commonly collected through “cookies” or similar technologies, which help us understand usage patterns and improve our services.
- How We Use Your Information
We use the personal information collected for purposes including, but not limited to:
1. Providing Services and Processing Donations:
• Processing donations, sending acknowledgments, and managing recurring contributions.
• Updating you about specific sponsorships or programs you support.
2. Sponsor-Child Connection:
• Enabling sponsored children (and/or their families) to know your name so they can acknowledge your generosity directly.
• Facilitating personalized thank-you messages addressed to you by name.
3. Communication and Outreach:
• Sending you updates about our programs, initiatives, fundraising campaigns, and special events.
• Offering opportunities to support our mission and engage as a volunteer, advocate, or donor.
4. Improvement and Analysis:
• Conducting internal research to enhance our services and measure the effectiveness of our outreach.
• Monitoring and analyzing usage trends for our websites and online platforms.
5. Compliance and Legal Obligations:
• Fulfilling legal or regulatory requirements.
• Protecting against unauthorized transactions, claims, or other liabilities.
- Sharing Your Information
We do not sell or rent your personal information to third parties. However, there are limited circumstances in which we may share information:
1. Service Providers and Partners:
• Third-party providers who assist in processing donations, sending communications, maintaining our website, or performing other services on our behalf.
• These parties are contractually obligated to handle personal information in accordance with this Privacy Policy and applicable laws.
2. Sponsored Children and Their Families:
• We share your name with the specific child or family to whom you are providing aid, so they can send you personalized gratitude and updates.
3. Legal Compliance:
• If required by law, regulation, or court order.
• In response to legitimate requests from government or regulatory bodies.
• When necessary to protect our rights, property, or safety— or that of others.
4. Corporate Transactions (Uncommon for a Non-Profit):
• In the event of a merger, partnership, or transfer of assets, relevant information may be shared with appropriate parties.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
• SSL Encryption for secure data transmission
• Payment Card Industry (PCI) Compliance for donation processing
• Limited Access to personal information on a need-to-know basis
• System Monitoring for potential vulnerabilities
While we strive to protect your personal information, we cannot guarantee absolute security.
- Retention of Information
We retain personal information only as long as it is required to fulfill the purposes outlined in this Privacy Policy or to comply with legal, accounting, and regulatory obligations. When personal information is no longer required, we securely delete or anonymize it.
- Children’s Privacy
We place a high priority on the safety and privacy of children in our programs.
• Under Age 13: If you are under 13, please obtain parental or guardian consent before providing any personal information on our website or through our services.
• Collection and Use: We do not knowingly collect or solicit personal information from children under 13 without proper parental consent.
• Sponsor-Child Communications: Any communications between sponsors and sponsored children may be monitored to protect the child’s privacy and well-being.
• Removal of Data: If we learn that we have inadvertently collected personal information from a child under 13 without the appropriate consent, we will delete that information as soon as possible.
- Your Privacy Rights
Depending on the laws of your jurisdiction, you may have certain rights concerning your personal information, such as:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccuracies in your personal information.
• Deletion: In some circumstances, you may request the deletion of your personal information.
• Opt-Out: You can opt out of certain communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
For inquiries or requests regarding your personal information, please use the contact details in Section 11 below.
- International Data Transfers
If you are located outside the United States, please be aware that your information may be transferred to, stored in, and processed within the U.S. or other jurisdictions. By providing us with your personal information, you consent to these transfers in accordance with this Privacy Policy and applicable laws.
- Use of Cookies and Tracking Technologies
We use cookies (small text files placed on your device) and similar technologies to:
• Remember your preferences and settings
• Understand how you interact with our websites and services
• Improve the user experience
• Facilitate the donation process
You can manage your cookie preferences through your browser settings. For more information, refer to resources like allaboutcookies.org.
- Third-Party Links
Our website and communications may contain links to external sites not operated by us. This Privacy Policy applies only to our organization’s websites and services. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of those external websites.
- SERVICE AVAILABILITY & DISCLAIMER
We will use commercially reasonable efforts to keep the Services operational, but we are not liable for any downtime. We may modify, suspend, or discontinue any part of the Services at any time. Links to other websites and services are provided for convenience; use of such sites or services is at your own risk, and we are not responsible for them.
- PROHIBITED USES
You may not:
- engage in unlawful conduct through the Services;
- undermine our charitable purpose or harm the Services, including by using bots or other automated systems;
- fund‑raise for other organizations using our Services.
To protect children’s privacy, you must not share any child’s surname, health data, or other personally identifying details—including any information revealing a child’s precise location beyond city and country.
To preserve the dignity of children, families, and communities we serve, exercise caution when posting videos, photos, films, or similar materials. These materials are intended solely to educate and promote Compassion Is Life programs. Using them for commercial purposes or to promote any activity other than Compassion Is Life programs is prohibited without prior written permission from Compassion Is Life.
13.
CONTENT & INTELLECTUAL PROPERTY
User‑submitted content (text, photos, videos, etc.) must be your own. By submitting content, you grant Compassion Is Life an irrevocable, worldwide, perpetual, sublicensable, royalty‑free license to use, reproduce, adapt, distribute, display, and perform that content for any purpose, with or without attribution. We will try to notify you before publishing your content on our blog but are not required to do so. The internet is public; we cannot guarantee other users will not misuse your content and disclaim liability for such uses.
Termination of your use of the Services does not terminate this license. You may ask us to remove your content, but we may be unable or not obligated to comply.
All site text, graphics, code, and other materials are owned by us or licensed to us and are protected by copyright, trademark, and other intellectual‑property laws. Your use of the Services gives you no rights other than to use them for their intended purpose. We respect others’ copyrights—see our Copyright Policy for details.
- UPDATES TO THIS POLICY
We may amend this Policy from time to time. The “Effective Date” will change when we do. Material changes will be highlighted on the website. Continued use of the Services after changes take effect constitutes acceptance.
- Donation Policy & Dispute Handling
- Nature of Donations
All payments made through our platform are considered charitable donations to support humanitarian efforts for children and families affected by war in Ukraine. Donations are not payments for goods or services, and donors do not receive a physical or digital product in return.
- Non-Refundable Policy
Due to the immediate allocation of funds for critical aid, all donations are final and non-refundable. Once a donation is processed, it is directed toward assisting children in urgent need. We do not offer returns, exchanges, or refunds under any circumstances, including disputes submitted through financial institutions.
- Allocation of Aid
While we strive to use donations as closely as possible to the donor’s selected child or case, war-related challenges may impact our ability to provide timely updates or maintain ongoing communication with some families. These challenges include, but are not limited to:
- Limited or disrupted internet or mobile connectivity
- Frequent relocations due to bombings or military action
- Ongoing threats to the safety and stability of the family
In such cases, and to avoid delays in providing urgent support, we reserve the right to redirect a donation to another child or family in immediate need. This ensures that aid is not delayed and is still used for its intended humanitarian purpose.
However, when communication is restored with the originally selected family, we prioritize sending aid to them as soon as possible, based on the available resources at that time.
- Updates and Communication
We aim to provide video or written updates about the impact of donations. However, due to the nature of the conflict and the environment in which these families live, timely updates cannot always be guaranteed. We ask for your understanding and patience in these circumstances.
- Fraudulent or Malicious Disputes
We reserve the right to contest any payment dispute filed on the basis of “product not received” or “product unacceptable,” as donations are neither products nor subject to return policies. If needed, we will provide relevant documentation to financial institutions, including proof of allocation, project details, and timelines.
- CONTACT
Questions or requests?
Compassion Is Life
190 Summerset Dr., Bx 837, Verdi, NV 89439 USA
Email: [email protected]
