Welcome to Compassion Is Life (“we,” “us,” “our”). We are a 501(c)(3) registered charity (U.S. EIN: 92-0355788) providing humanitarian aid to children and families in Ukraine. By using our services or making a donation, you agree to the following Terms and Conditions:
1. Organization Details
Compassion Is Life
190 Summerset Dr., Box 837
Verdi, NV 89439, U.S.A.
Email: [email protected]
2. Nature of Donations
All contributions made through our platform are considered charitable donations to support humanitarian efforts. Donations are not payments for goods or services, and donors do not receive a physical or digital product in return.
3. Non-Refundable Policy
All donations are final and non-refundable.
Due to the immediate allocation of funds for critical aid, once a donation is processed, it cannot be refunded, returned, or exchanged under any circumstances, including but not limited to:
Changes of mind by the donor
Disputes initiated through financial institutions
Dissatisfaction with updates or communication delays
By donating, you acknowledge and accept this non-refundable donation policy.
4. Allocation of Donations
We strive to apply your donation to the specific child or family you intended to support. However, due to the ongoing conflict in Ukraine, situations may arise where we cannot maintain continuous communication with families. These challenges include:
Limited or disrupted internet or mobile connectivity
Frequent relocations due to bombings or military action
Ongoing threats to family safety and stability
In such cases, to prevent delays in providing vital aid, we reserve the right to redirect donations to another child or family in urgent need.
When communication is re-established with the originally selected child or family, we prioritize sending further support to them, depending on available resources at that time.
5. Updates and Communication
We aim to provide timely updates, including photos, videos, or messages, regarding the impact of donations. However, due to the unpredictable nature of conflict zones, updates may be delayed or temporarily unavailable. We appreciate your patience and understanding.
6. Fraudulent or Malicious Disputes
We reserve the right to vigorously contest any dispute claiming “product not received” or “product unacceptable,” as charitable donations are neither products nor subject to return or consumer protection policies applicable to commercial goods.
7. Data Protection and Privacy
We take the privacy of our donors seriously. Personal information is collected and used in accordance with our Privacy Policy, and includes:
Processing donations securely
Providing updates on sponsored projects
Responding to inquiries and donor requests
We do not sell or rent your personal information to third parties.
8. Donor Responsibilities
As a donor, you agree:
Not to use our services for unlawful purposes
Not to fundraise for other organizations using our platform
To respect the dignity and privacy of sponsored children and families by using any shared photos, videos, or communications solely to support Compassion Is Life’s mission, and not for commercial purposes
You must not share sensitive personal information about sponsored children (such as last names, addresses, or health data etc.) publicly.
9. Intellectual Property
All content on our website (text, images, videos, code) is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use this material without our prior written permission.
10. Service Availability
While we make every effort to ensure that our services are operational and available, we are not liable for any downtime, suspension, or discontinuation of services.
11. Amendments to Terms
We reserve the right to update these Terms and Conditions at any time. Material changes will be posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
12. Contact Information
If you have any questions regarding these Terms and Conditions, donations, or your sponsorship, please contact us:
Compassion Is Life
190 Summerset Dr., Box 837
Verdi, NV 89439, U.S.A.
Email: [email protected]
