Mark ID:54134267

Terms and Conditions

Welcome to Compassion Is Life (“we,” “us,” “our”). We are a 501(c)(3) registered charity (U.S. EIN: 92-0355788) providing humanitarian aid to children and families in Ukraine. By using our services or making a donation, you agree to the following Terms and Conditions:

1. Organization Details

Compassion Is Life

190 Summerset Dr., Box 837

Verdi, NV 89439, U.S.A.

Email: info@helpchildreninukraine.org

2. Nature of Donations

All contributions made through our platform are considered charitable donations to support humanitarian efforts. Donations are not payments for goods or services, and donors do not receive a physical or digital product in return.

3. Non-Refundable Policy

All donations are final and non-refundable.

Due to the immediate allocation of funds for critical aid, once a donation is processed, it cannot be refunded, returned, or exchanged under any circumstances, including but not limited to:

Changes of mind by the donor

Disputes initiated through financial institutions

Dissatisfaction with updates or communication delays

By donating, you acknowledge and accept this non-refundable donation policy.

4. Allocation of Donations

We strive to apply your donation to the specific child or family you intended to support. However, due to the ongoing conflict in Ukraine, situations may arise where we cannot maintain continuous communication with families. These challenges include:

Limited or disrupted internet or mobile connectivity

Frequent relocations due to bombings or military action

Ongoing threats to family safety and stability

In such cases, to prevent delays in providing vital aid, we reserve the right to redirect donations to another child or family in urgent need.

When communication is re-established with the originally selected child or family, we prioritize sending further support to them, depending on available resources at that time.

5. Updates and Communication

Compassion Is Life is committed to maintaining transparency and accountability in its operations. Accordingly, the Charity endeavors to provide periodic updates to donors, which may include photographs, videos, or written messages demonstrating the impact of contributions.

In furtherance of this goal, the Charity may respectfully request that beneficiaries provide such materials where circumstances allow. However, it is acknowledged that, due to personal, cultural, security-related, or logistical considerations, some recipients may be unable or unwilling to furnish photographs, videos, or messages. The absence of such updates does not reflect a lack of gratitude or benefit received.

Furthermore, given the often unpredictable and challenging conditions in regions affected by the war and humanitarian crises, delays or interruptions in communications may occur. The Charity appreciates the understanding and patience of its supporters in these instances and reaffirms its commitment to sharing meaningful updates whenever reasonably practicable.

6. Fraudulent or Malicious Disputes

We reserve the right to vigorously contest any dispute claiming “product not received” or “product unacceptable,” as charitable donations are neither products nor subject to return or consumer protection policies applicable to commercial goods.

7. Data Protection and Privacy

We take the privacy of our donors seriously. Personal information is collected and used in accordance with our Privacy Policy, and includes:

Processing donations securely

Providing updates on sponsored projects

Responding to inquiries and donor requests

We do not sell or rent your personal information to third parties.

8. Donor Responsibilities

As a donor, you agree:

Not to use our services for unlawful purposes

Not to fundraise for other organizations using our platform

To respect the dignity and privacy of sponsored children and families by using any shared photos, videos, or communications solely to support Compassion Is Life’s mission, and not for commercial purposes

You must not share sensitive personal information about sponsored children (such as last names, addresses, or health data etc.) publicly.

9. Intellectual Property

All content on our website (text, images, videos, code) is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use this material without our prior written permission.

10. Service Availability

While we make every effort to ensure that our services are operational and available, we are not liable for any downtime, suspension, or discontinuation of services.

11. Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. Material changes will be posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions regarding these Terms and Conditions, donations, or your sponsorship, please contact us:

Compassion Is Life

190 Summerset Dr., Box 837

Verdi, NV 89439, U.S.A.

Email: info@helpchildreninukraine.org